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Return & Refund

If the products you have received are faulty, defective or different from your purchased, kindly inform us within 3 days from the day you acknowledged receipt of such parcel. 

Please note that products that are damaged as a result of use and tear are not considered to be faulty or defective. 

Returned products must be in original condition with all labels and packaging attached. 

Damaged, soiled or altered return products will not be entertained and to be returned to customer.
*STRICTLY NO exchange / return for change of mind. 


After the return application has been verified or when the products you placed are out of stock,  Nana will process for the refund within 7 working days. 
Kindly email the 
Return Application Form in the following format:
Email Address
Contact No.
Order ID :    
Product Name
Bank Account Details
Once you have completed the form, kindly email it to


SK 16-17, Level 2, Menara Komtar, Johor Bahru City Centre, 80000, Johor Bahru, Johor.

Tel: 07- 276 2862  | 018 - 2862 522

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